Accessibility Services
This is our most immersive option. Tanzila Khan, a globally recognised inclusion advocate, travel blogger and wheelchair user, stays at your hotel for a minimum of three days to carry out a comprehensive accessibility audit based on her lived experience.
She assesses the full guest journey from digital content and booking and arrival processes to dining, leisure facilities, and local exploration, highlighting good practices as well as the physical and non-physical barriers that could be improved. Her assessment includes:
-
A detailed, personalised audit report with practical and strategic recommendations
-
A half-day interactive staff training session using the Woopie Town board game
-
Creation of onboarding materials, guest accessibility guides, or operational checklists tailored to your hotel
-
Consultation online to help implement changes effectively
This option is ideal for hotels committed to long-term improvements and inclusive guest experiences.
-
This option offers a full on-site accessibility audit using Tanzila Khan’s trusted framework, carried out by our team over a two-day visit that includes an overnight stay. It draws on our extensive experience in sustainable hospitality and our deep understanding of how accessibility fits into the broader guest experience.
Our partnership with Tanzila, and use of her tried-and-tested methodology, makes this a strong and credible choice for hotels ready to take meaningful steps towards inclusive service.
This package includes:
-
A comprehensive on-site audit covering arrival, movement around the property, rooms, communication, and local area considerations
-
A tailored accessibility report with specific, actionable recommendations
-
Development of onboarding materials and guest-facing accessibility guides
-
A half-day Woopie Town staff training session
-
Experience Woopie Town™, the engaging board game created by Tanzila Khan to sensitise teams to the real-world benefits and challenges of accessibility.
Guided by our trained facilitators, your staff will:
-
Play the game in teams of 5 (up to 30 participants per session), exploring practical scenarios like making a hotel or local tourist attraction accessible, and discovering how inclusive practices can attract a wider customer base, emphasising that accessibility is not just a legal obligation but also a smart business strategy.
-
Navigate real-world challenges, such as exploring what happens when inclusivity is overlooked, including potential legal or reputational consequences, and discovering the genuine financial and brand loyalty benefits that come from creating welcoming, inclusive environments for all.
-
Build empathy, strategic thinking, and communication skills. Through the game, staff encounter the challenges faced by people with mobility, hearing, visual, and cognitive impairments, sparking conversations about the hotel’s current accessibility features and identifying opportunities for improvement in both facilities and services.
-
Ideal for larger organisations that want to embed accessibility training via their own Human Resources and Learning and Development Teams. As a facilitator of Woopie Town™, you won’t just be running a game, you’ll be guiding a powerful learning experience. We’ll equip you with everything you need to feel confident and ready.
You’ll receive comprehensive information on different types of disabilities, along with real-world scenarios that bring the topic to life. To make sure you feel fully prepared, we’ll provide interactive content and activities designed to strengthen your facilitation skills and give you practical tools, including your own Woopie Town board game for leading engaging sessions.
As a trainer, you’ll also become part of our ongoing support network. That means:
-
Quarterly facilitator webinars where we share updates, new case studies, and tips for running successful sessions.
-
Access to a WhatsApp group for quick questions, peer support, and sharing ideas with other facilitators.
With these resources, you’ll be able to confidently guide participants through the game, help them explore accessibility from multiple angles, and spark meaningful conversations about what it really takes to create inclusive, welcoming spaces in tourism.
-
Changing Perspectives, Welcoming Everyone
These past three days have been a really great experience both during the audit and the staff training. Playing Woopie Town made me realise that accessibility isn’t just about wheelchair users, there are many other needs we don’t always consider.
As a destination, we have a big opportunity to truly welcome everyone who visits us. And that’s not just about ramps and wider doors. It’s about mindset, attitude, and making sure no one feels like an afterthought.
I’m really glad I was part of this. It was fun, but also an important wake-up call. From now on, we’ll look at things differently.
Natalia Bravo de Laguna
Director, Plus Fariones Suite Hotel & Apartments, Lanzarote
Where every guest feels welcome and every stay counts
Accessibility & Inclusion Services for Hotels
88% of disabled travellers report that hotels fail to provide sufficient accessibility information online.* Enhancing accessibility is not just a legal or ethical responsibility, it’s a smart business strategy. Guests with mobility, sensory, or cognitive differences want to enjoy the same high-quality experience as anyone else, without barriers or extra costs.
Creating an inclusive environment strengthens your hotel’s reputation, encourages repeat visits, and builds loyalty from entire families or groups.
*Source: WheelchairTravel.org, 2020
Beyond Ramps and Lifts
Accessibility is about more than physical features.
Our audits examine every detail of the guest experience:
-
Hearing loops in key areas
-
Visual fire alarms with flashing lights
-
Accessible signage with braille and tactile prompts
-
Lowered reception desks
-
Quiet zones and sensory-friendly rooms
-
Accessible room controls
-
Contrasting colour schemes
-
Staff trained in inclusive service
-
Clear accessibility information online
-
Efforts to employ staff with disabilities
